Our Mission
Our mission is to educate, inspire and entertain our audience, and to help them to grow and to build a life they love.
We do this through the study of the Italian language and by providing at the same time meaningful resources, ideas and tools that they can apply to their daily lives.
Open Positions – November 2023
All the positions listed below are on a freelance basis – no full time jobs.
Customer Happiness Manager
As a Customer Happiness Manager, you will be responsible for ensuring that our members and listeners have an exceptional experience with our brand. You will serve as the primary point of contact for all customer inquiries, complaints, and feedback.
You will be responsible for managing our customer support channels, including email, social media, and email marketing.
Furthermore, you do not only provide answers and solve problems but listen carefully to our customers’ needs and suggest ideas to create new products or services that can make our customers happier.
You speak Italian, English and preferably a third language, since our audience is very international.
Responsibilities:
– Respond to customer inquiries in a timely and professional manner.
– Monitor and manage customer support channels (email and social media).
– Ensure that all customer issues are resolved to their satisfaction.
– Collaborate with the marketing team to develop customer retention strategies
– Analyze customer feedback to identify areas for improvement
– Develop and implement customer satisfaction surveys
-Manage and maintain the customer database
Requirements:
- You love podcasting
- You are passionate about people and about making them happy
- Excellent communication skills, both written and verbal
- Strong problem-solving skills
- Familiarity with social media platforms
- Ability to work independently (we don’t like micromanaging)
- Passion for providing exceptional customer service
How to apply: As a Customer Happiness Manager, you will have the flexibility to work on your own schedule and manage your workload independently. If you’re passionate about customer service and want to work for a company that values its customers, we encourage you to apply for this exciting opportunity by sending your resume and a cover letter @ Simone@simonepols.com.
Google Ads Manager
We are looking for a results-driven Google Ads Manager to join our team and drive the growth of our podcast, membership program, and related initiatives. As a Google Ads Manager for the Simple Italian Podcast, you will be responsible for creating and managing effective Google Ads campaigns that target Italian-learning audiences and align with our mission and values.
Key Responsibilities:
- Develop, implement, and optimize Google Ads campaigns to promote the podcast, membership program, and other related offerings.
- Conduct keyword research and competitive analysis to identify opportunities and refine ad targeting.
- Create compelling ad copy and design engaging ad creatives in Italian.
- Monitor and analyze campaign performance, adjusting strategies to meet performance goals.
- Manage advertising budgets effectively to maximize ROI.
- Stay updated on Google Ads best practices and industry trends to ensure our campaigns remain competitive.
- Collaborate with the marketing and content teams to align advertising efforts with our overall strategy.
Qualifications:
- Proven experience in Google Ads management, with a track record of achieving results.
- Proficiency in English is essential to connect with our audience, Italian is a plus.
- Knowledge of Google Ads and Google Analytics.
- Strong analytical and data-driven decision-making skills.
- Creative thinking and the ability to adapt to changing advertising landscapes.
- Strong organizational skills and the ability to meet deadlines.
- A passion for podcasting, personal development, and our podcast’s mission.
How to Apply: If you’re a skilled and results-driven Google Ads Manager with experience in creating effective advertising campaigns, and you’re eager to contribute to our mission, please send your resume and a cover letter @ Simone@simonepols.com.